Orders and Shipping Policy

Nepenthes New York will accept orders for shipment or pick-up by phone only during store hours.


Nepenthes New York accepts all major credit cards (Visa, MasterCard, American Express, and Discover)


Shipping is available to the continental United States (48 states excluding Alaska and Hawaii)

Purchased items will be shipped via UPS within 72 hours (3 business days) of placement of order.

Orders will be shipped out Monday through Friday, excluding holidays.

Free ground shipping on all purchases. Expedited shipping is available for an additional charge depending on the size and weight of purchase and delivery method.

Physical copy of receipt will be included with purchase while a digital copy and confirmation of shipment will be sent via e-mail.

Exchanges and Refunds

Merchandise in saleable condition with all original tags attached may be exchanged or is eligible for store credit when returned within 14 days of ship date for the current selling price, no refunds or price adjustments.

Nepenthes New York requires an e-mail to shop@nepenthesny.com prior to the return or exchange of purchased goods containing the following information:

• Name and Address
• Order #
• Reason for exchange AND
• Style/Size/Color of product you wish to exchange

*Shipping and handling charges are non-refundable

*All sales final on markdowns, books, jewelry, sunglasses, and pop-up shop items.